Refund and Returns Policy
For any defective products, send us an e-mail at [email protected] for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item.
We will refund or reprint your order at no cost in the following cases:
– The product itself is flawed
– Design error: wrong design compared to information provided on our site
– The following information of product is not the same as the order: type, size
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What should you do?
For any refund request, you need to report to us within 14 days since you get your items. Please provide us following informations to our support email: [email protected]
Your order/invoice ID
In case you get wrong item/ damaged item please send us a picture of the item you received.
Once we evaluate, the refund request will be processed within 1-3 business days. If the request is approved by our team, the refund is expected to be arrived in 2-3 business days.
For any defective products, please contact us via email at [email protected] for guidance. If your item meets one of the following conditions, reach out to us immediately after receiving your order.
We will either refund or reprint your order at no additional cost if:
- The product is defective.
- There is a design error: the design differs from the information provided on our site.
- The product type or size does not match the order.
What Should You Do?
To request a refund, please contact us within 14 days of receiving your item. Send the following information to our support email: [email protected]:
- Your order/invoice ID.
- A photo of the wrong or damaged item (if applicable).
Once we evaluate your request, the refund process will begin within 1-3 business days. If approved, the refund will be processed and should arrive within 2-3 business days.
Returns
If you receive a defective or incorrect item, there is no need to return it to us. In such cases, we will issue a refund, which is expected to arrive within 2-3 business days.
Please Note: We do not process refunds, reprints, or returns in the following cases:
- Your order did not arrive due to factors within your control (e.g., incorrect shipping address, failure to receive or collect the package).
- Your order did not arrive due to exceptional circumstances beyond our control (e.g., customs delays, natural disasters, or the order being marked as “delivered” in the tracking system but lost after delivery).
- The item received matches the description.
Cancellations (If Applicable)
Customers have 24 hours after placing an order to request cancellation. A 10% management, processing, and transaction fee will be applied. After this period, the item will enter production, and we will not be able to cancel the order.
Refunds
- For PayPal Accounts: Processed within 48 hours.
- For Credit Card Accounts: 10-14 business days, depending on your card issuer.
Exchanges
- In-Stock Items: 1-3 business days.
- Out-of-Stock Items: 5-7 business days.
Compensation (Points or Coupons): Processed within 1-2 business days.
Repair: 7-14 business days.
Exchanges
We do not offer exchanges or returns for size unless the wrong size was sent by our mistake. For issues such as printing errors, we will handle them. Please contact us for instructions, and do not send any item back unless we authorize it.
Late or Missing Refunds (If Applicable)
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank, as processing times can vary.
If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].